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Welcome to Castlespatouch.com. By using our services and making a booking, you agree to the following Terms and Conditions:

  1. Booking Requirement: All massage appointments must be booked in advance. You can book your session through our website or by contacting us directly.

  2. Payment in Advance: To secure your appointment and avoid any unnecessary issues, payment must be made in advance at the time of booking. This ensures a commitment for both the client and the therapist.

  3. Cancellation and Rescheduling Policy:

    • Cancellations made at least 24 hours before the scheduled appointment will receive a full refund or the option to reschedule without charge.

    • Cancellations made less than 1 hour before the appointment will result in the forfeiture of payment.

    • You may reschedule your appointment at no additional cost if done within the specified time frame.

  4. No-Show Policy: If you fail to attend your scheduled appointment without prior notice, you will forfeit the entire amount charged for the session. This policy is in place to protect our therapists from undue losses.

  5. Health Disclosure: You must provide accurate information regarding your health history and any medical conditions that may affect your massage therapy. This ensures the safety and well-being of both you and your therapist.

  6. Therapist Rights: Our massage therapists retain the right to refuse service to anyone for health or safety reasons, or if they feel uncomfortable during the session.

  7. Security and Privacy: We prioritize the security of your personal and payment information. All online transactions are processed securely using industry-standard encryption.

  8. Changes to Terms: We reserve the right to modify these terms and conditions at any time. Continued use of our services after any changes constitutes your acceptance of the new terms.

  9. Dispute Resolution: Any disputes arising from your booking will be resolved according to applicable laws and may be subject to arbitration.

By using our services and making a booking, you confirm that you have read, understood, and agree to these terms and conditions.

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